TW-Collaboration

Ever since I chose to pursue a career in technical communication (at the time simply called Technical Writing), I’ve been very interested in how we as communicators add value to an organization. It was the topic of my final project to get my degree and a concept I’ve pursued at each organization I’ve worked for or consulted with. Recently, I’ve been engaged with a training and documentation department at a large healthcare provider out of Nashville, TN. Like many large organizations, the learning department within this organization is struggling to identify how to engage in more a meaningful way with the various project teams. I am specifically helping them to understand how to better utilize their documentation staff. Since many of the issues I’m helping this organization work through relate to increasing the value their writers add to the organization, I thought I would share some of our challenges and successes!